Privacy Policy

Newwaveoffers respects the privacy of individuals engaging our interior repair and renovation services across Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with enquiries, consultations, scheduling, and delivery of services. We aim to present this information clearly to help you make informed choices about how your data is handled.

Information we collect. We may collect personal details such as name, contact information, property address, preferred times, project descriptions, images you choose to provide, and correspondence. If payment is processed, limited billing information may be collected via secure third-party providers. We also receive technical data when you visit our site, including IP address, device and browser details, and pages viewed, which assist with security, diagnostics, and performance.

How we use information. Personal information is used to respond to enquiries, prepare and manage proposals, schedule site visits, coordinate with team members and suppliers, deliver services, and communicate updates about your project. We may use aggregated analytics to understand website usage patterns, improve content, and support marketing decisions. Where practical, communications include options to manage your preferences.

Legal bases and consent. Our handling of personal information is guided by Australian privacy principles and applicable laws. In many situations, processing occurs to perform or prepare a service agreement, to comply with legal obligations, or for legitimate interests such as enhancing safety and customer experience. When consent is relied upon, you can withdraw it using the contact methods listed below, subject to any legal or contractual considerations.

Sharing and disclosure. We may share personal information with trusted contractors and suppliers who assist in delivering interior repair services, such as material suppliers or specialist trades. These parties are expected to handle information responsibly and only for agreed purposes. We may also disclose information when required by law, to protect health and safety, or to establish, exercise, or defend legal claims.

Data security. We implement administrative, technical, and physical measures intended to reduce risks of unauthorised access, alteration, or loss. Safeguards include role-based access, encryption in transit where feasible, and secure disposal practices. While security measures aim to protect information, *** method can be entirely immune to risk, and we encourage prudent sharing of personal details.

Retention. We retain personal information for the period necessary to fulfil the purposes described in this Policy and to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of record, the nature of the project, warranty queries, or regulatory guidance relevant to building and renovation activities.

Cookies and analytics. Our website may use cookies and similar technologies to support essential functions, maintain sessions, remember preferences, and compile aggregated statistics. You can manage cookies through your browser settings, though certain features may be affected. Details about cookies and choices are outlined within this Policy and may be supplemented on specific pages.

Your choices. You may request access to personal information we hold about you, seek corrections if details are inaccurate, or ask about deletion where appropriate. To help us locate records, please include relevant context, such as project address or timeframe. We will respond within reasonable timeframes in line with applicable laws and practical constraints.

International transfers. Some service providers or data storage solutions may operate outside Australia. Where transfers occur, we take steps designed to ensure appropriate protections, including contractual commitments and assessments of the destination provider’s safeguards.

Children. Our services are designed for property owners, tenants, and businesses. We do not intentionally collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and address the situation.

Third-party links. Our website may reference internal pages such as the Legal section for terms related to quotes, schedules, and workmanship expectations. We avoid unnecessary external links in core navigation. Where third-party tools are integrated for maps or payments, those parties may collect data under their own policies.

Updates to this Policy. We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements. The revised version will indicate the effective date. Continued use of our services after updates indicates acknowledgment of the revised Policy.

Contact us. For privacy questions, access requests, or feedback, please contact Newwaveoffers at Newwaveoffers@gmail.com or by phone at + (61) 42 873-95-61. Postal or in-person correspondence may be directed to 47 Macquarie Street, Parramatta NSW 2150, Australia. We aim to respond promptly and helpfully.