Legal & Compliance — Newwaveoffers
This page summarises our legal terms, consumer rights under Australian Consumer Law, privacy commitments (Privacy Act 1988), dispute resolution, and how to submit formal notices to Newwaveoffers (ABN details included).
Terms of Service — Key points
These terms apply to all services provided by Newwaveoffers across Australia. Full Terms are available on request. Below are common clauses relevant to homeowners and residential works.
Privacy & Data Handling (Australia)
We process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal data is only used to provide and improve our services, communicate booking details, and meet legal obligations.
- Data retention: as required for accounting, warranty and regulatory purposes.
- Third-party processors: contractors and cloud providers bound by confidentiality.
- Access and correction: you may request access or correction via the form below or by emailing Newwaveoffers@gmail.com.
See the full Privacy Policy for detailed rights and complaint procedures under Australian law.
Australian Consumer Law — Refunds & Remedies
Consumers are entitled to remedies for major failures under the Australian Consumer Law. The table below summarises common issues and typical remedies:
| Issue | Typical Remedy |
|---|---|
| Major failure to repair | Repeat repair or refund; compensation for consequential loss where appropriate |
| Minor defects | Repair or partial refund |
| Misleading representation | Rectification and possible refund; reportable to ACCC |
Legal notices, governing law & contact for claims
All disputes are governed by the laws of New South Wales, Australia. For formal legal notices, claims, or invoices, send correspondence to:
NewwaveoffersABN: 12 345 678 901
47 Macquarie Street, Parramatta NSW 2150, Australia
Email: Newwaveoffers@gmail.com
Phone: + (61) 42 873-95-61
We operate a complaints escalation process and will acknowledge written complaints within 5 business days. If unresolved, you can refer matters to the Australian Competition and Consumer Commission (ACCC) or your State Fair Trading office.
Privacy access & complaint request
Use this form to request access to your personal data, request correction, or lodge a privacy complaint. We will respond in accordance with the Privacy Act 1988 timeframes.
Frequently asked legal questions
We retain records as required by law and for warranties — typically 7 years for accounting and 6 years for consumer warranties unless otherwise required.
You may request deletion where permitted by law. Deletion requests that conflict with retention obligations may be declined with explanation.
Yes. Sub-contractors are vetted and bound by confidentiality and safety requirements.